Return & Refund Policy
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product. You are eligible for a refund, subject to the below terms:
Products that are bought from out physical store can also be returned. All items are eligible for return and would be processed only if conditions are met.
We accept returns up to 14 days after delivery if the item is unused and in its original condition. We will refund the full order amount, including the shipping costs, if the return is due to an error or mistake on our side. If the reason for return is not of our concern, we will return the full amount minus the shipping costs. In this case, the client is responsible for the shipping costs of the return and any damage or risk on the product during the return.
Return shipments will always be managed by us and we will provide with a return shipping label to the customer. As stated above, in case the reason for return is not of our concern, the shipping costs generated by this return and the previous shipping costs charged on the order, will be deducted from the amount paid by the client and the resulting amount will be refunded.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@artetrama.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
REFUND POLICY
In order to be eligible for a refund, you have to return the product within 14 days after your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a refund, make sure these conditions are met:
- Product must be returned in its original packaging
- Product hasn't been used or damaged
- Product must include original tags and certificates (if applicable)
After we receive the product returned, our team of professionals will inspect it and, once checked it has been received in the same condition it was sent to the customer, will process your refund. The money will be refunded to the original payment method you’ve used during the purchase.
HOW TO INITIATE A RETURN
If you have a request for return or if you have further clarification and questions, please do not hesitate to contact us through our:
Email address: info@artetrama.com
You will be updated for their return status through email or phone, provided that contact information is recorded to us.
