Return & Refund Policy

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a refund, credit/gift card, or exchange which are subject to the below terms:

Products that are bought from out physical store can also be returned. All Items are eligible for return and would be processed only if conditions are met.

You are always required to ship back the items by following the shipping instructions:

We accept returns up to 14 days after delivery if the item is unused and in its original condition. We will refund the full order amount, including the shipping costs, if the return is due to an error or mistake on our side. If the reason for return is not of our concern, we will return the full amount minus the shipping costs. In this case, the client is responsible for any damage or risk on the product during the return. In the event that your order arrives damaged in any way, please email us as soon as possible at info@artetrama.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 14 days after your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a refund, make sure these conditions are met:

  • Product must be returned in its original packaging
  • Product hasn't been used or damaged
  • Product must include original tags and certificates (if applicable)

After we receive the product returned, our team of professionals will inspect it and, once checked it has been received in the same condition it was sent to the customer, will process your refund. The money will be refunded to the original payment method you’ve used during the purchase. 

CREDIT POLICY

You are given 14 days to ask for the credit from the date of purchase. Customers are entitled to ask for store credit or a gift card in exchange to the goods

Credits that has been given back to the customer are allowed to be used on our website and physical store.

In order for the product to be eligible for credit make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged

Products that are on sale or discounted are also eligible for credit

We offer 100% return to refund that are processed through credit and has no expiry period. Unfortunately, credits can't be used to pay for shipping fees.

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 14 days. Exchanges exceeding 14 days will not be processed.

In order to be eligible for exchanges make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product is receive by the su

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed once items are received and conditions confirmed.

You are given the rights to exchange the item, one time. Provided that all conditions in exchange policy are met.

HOW TO INITIATE A RETURN

If you have a request for return, refund or exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email address: info@artetrama.com

Phone number: +34 699 93 99 09

You will be updated for their return status through email or phone, provided that contact information is recorded to us.

Printmaking

What's fine art printmaking?

When we attend to an exhibition either in a museum or an art gallery, we can see, besides the traditional art techniques such as oil painting, gouache or watercolour painting, another form of pictorical expression known as fine art printmaking.

Fine art printmaking is a generic term that embraces a different set of techniques developed over centuries, from the traditional woodcuts to the most modern ones such as offset printing. All of them are born of the same idea, transferring the image created by the artist on a form, which may well be a plate made of metal, wood or stone or a roller, to a support, usually paper or fabric.

A fine art print is considered as such, if it meets certain requirements; it must be the artist's creation, who must work directly on the plate, the edition should be limited and the plates have to be destroyed at the end of the process, since this ensures the uniqueness of each of the copies. It is also important that the works are numbered and signed by the artist or include any mark or stamp the author's own.

Engraving

Etching

The foil or metal surface is coated with a varnish very thin but resistant to acid, on which the artist draws with steel spikes, leaving with his traces the metal bared. Then the plate is immersed in a nitric acid solution, which records the lines left by the bare metal. Finally the plate is washed with water and the varnish is removed with benzine so that it is ready for printing.

Aguatint

The metal surface is covered with powdered resin that is adhered to it by heat. Then, as in the etching, is engraved in acid, which attacks the copper plate in places not protected by the resin. The result will be a dotted drawing on black or brown background obtained through chinese ink, sepia or bistro.

Xilography

Using a burin, the drawing is recorded on a square or rectangular block of boxwood.

Burin engraving

The drawing is engraved directly on the metal plate with steel spikes and burins as those used for engraving wood, without the intervention of any acid.

Soft varnish engraving

Metal engraving obtained by a process similar to etching, but using a soft mordant bath. After the metal plate is coated with a thin layer of tallow, one or more sheets of paper are placed upon it and the drawing is done in pencil on them. The metal is exposed in the drawn parts, that are attacked by mordant into a fairly long bath. The resulting engraving gives the appearance of a pencil drawing. It achieves good results when combined with aquatint.

Lithography

What is it and how is it done?

The physicochemical process of the lithograph print is based on the antagonism between water and fats. The surface that has traditionally been used is limestone although currently it is used a flexible sheet of zinc or aluminum that must be treated to get a granular surface as the stones.

These plates are prepared by introducing them in acid and scraping with sand or pumice stone to acquire the porousity of the limestone. Following, the inverted image is drawn using oil and the surface is covered with an aqueous preparation of nitric acid and arabic gum to set the lithographic image and the virgin areas are cleaned. Next, the plate is soaked with water, that will penetrate only the clean areas and will be repelled by the grease in the lithographic image. The printing ink is applied with a roller on the wet plate so that only the grease design will accept the ink.

Before printing, the stone is dried and errors are corrected with a blade or a pumice stone, the plate re-washed and more ink is re-applied. Finally the plate is placed in the press and the image is transmitted to paper.

Offset printing

It is a lithographic printing technique where the image is first transferred from the metal plate to a rubber roller and then from it to the paper.

Serigraphy

Also known as Screen printing or silkscreen printing...

For silkscreen printing it is used a screen or sieve, consisting of a silk fabric, synthetic or metal fiber, stretched on a frame that nowadays is metalic and formerly was made of wood. This screen should be prepared through a manual procedure, which may consist on placing trimmed templates on it, applying filler liquid or using photomechanical shutter systems. The purpose of any of these methods is that the mesh becomes clogged in the areas that are not being printed and open in the areas that correspond with the silkscreen image.

Once the screen is prepared, the medium that has to recieve the impression is placed under it, and over it the ink pressed with a squeegee. This operation must be done manually or mechanically as many times as mediums to be printed and as many colors are needed, previously drying each of the preceding colors.

The origin of the silkscreen is attributed to both the Chinese and Egyptians. Their deployment in Europe is recent, firstly introduced in Britain around 1890, and later in France, especially in the Lyon region, where it was exclusively used for textile printing. It was the early twentieth century when the first graphic applications take place, and in the decade of the sixties the pop artists claim its use to represent their vision of popular culture.

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